Underwritten and Provided by Covea Insurance plc

Making a claim

If you need to make a claim, call us on 03301 348576.

Once your claim has been reviewed and approved, you will be required to pay any applicable excesses. The excess will either be deducted from any settlement made to you or if your claim is settled directly with the veterinary practice, they may require you to make the excess payment to them.

For claims under the veterinary fees section of your policy, we will also ask you to pay a contribution of 10% towards the fees if your pet is over seven years old.

Helpful tips

  • Before your pet is treated check that your vet is willing to complete the claim form and supply us with supporting invoices and veterinary history
  • Have as much information about the details of the claim as possible to hand, such as dates, receipts and any other information as per your policy document